FAQs

HOW LONG WILL IT TAKE MY ORDER TO DELIVER?

We print and ship the T-shirts within 7 days of ordering.  You can choose  between various shipping methods with explanations for shipping ETAs and you will receive a tracking number with each order.  Basic shipping takes 4-5 business days to the US, 10 -14 business days to Canada, and up to 30 business days to any other country.

Please be aware that delivery can be subject to delays which we have no control over. This includes (but is not limited to): customs clearance, weather conditions, strikes and public holidays.

WHERE DO YOU DELIVER?

We ship to the US, Canada, UK, throughout Europe and many other countries across the world. We ship to over 150 countries and territories worldwide.

WHAT METHODS OF PAYMENTS DO YOU ACCEPT?

We accept payment by all major banks and credit card companies. All of our payments are secure and your details are encrypted with SSL.

We also accept PayPal.

WHAT IF MY CREDIT CARD PAYMENT DOES NOT GO THROUGH?

Please try again a couple more times and contact us or your bank for further info.

HOW DO I GET IN TOUCH WITH CUSTOMER SERVICE?

 Contact us anytime via email - contact@sheltertees.com

WHAT SIZE SHOULD I CHOOSE?

We provide "Size Charts", please refer to the sizing information to see different size options and the measurements for the selected style.

The sizing chart shows the measurements of the item across the chest. To assist you in picking the correct size please measure a standard size garment of the style you wish to purchase with a measuring tape across the chest (directly under the armpits of the item). Please note that the measurement is across the front of the chest only, not the whole circumference.

Remember to check the size of each style you wish to purchase as the sizes may vary from one product to another.

WHAT IF I CHOOSE THE WRONG SIZE?

It is very important you choose the correct size. All of our products are print-on-demand. This means that they only go to print after an order has been placed. Our printers do not hold any inventory. Therefore, if a wrong size is selected then our printers will not issue a refund nor a replacement. A new order will need to be placed.

WHAT IF THERE IS A MISTAKE ON THE ORDER AND I WANT TO MAKE AN AMENDMENT? 

If you wish to make any amendments to your order, you will need to notify us as soon as possible  - no later than an hour of placing the order!

After the order is completed, our system automatically sends the order into production and begins to print within an hour. 

Once it is in production, no further amendments can be made.